Shipping policy

SHIPPING POLICY

OVERVIEW

Free shipping is offered on domestic orders over $75! After your order has been placed, you can expect it to ship within 3-7 business days. Please note, processing times may vary during sales or new product launches.

Once your order has shipped, you will receive a confirmation and tracking number via email. Please note, it may take up to 1-2 business days for the tracking number to be scanned into our carriers system.

It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.  

Route provides protection for shipments that are lost, broken or stolen! This service is automatically added to each order, by removing the Route Package Protection from your order, you understand that lost, broker or stolen packages will not be replaced or refunded. Visit routeapp.io to learn more.

INTERNATIONAL SHIPPING

We currently are not shipping Internationally.

PREORDERS

Preorders will be shipped out in the order they are received. The estimated date for shipping will be listed in the details section of each product. Please note the dates are only estimates and can be updated without notice.

If your order contains one or more items listed  as "preorder" them whole package will be shipped when contents become available.

For expedited shipping, we recommend placing two separate orders. One with pre-order items and one with in-stock items.

CONTACT

CALI RENE CANDLE CO

6444 E. Spring Street #326

Long Beach, CA 90815